We will collect, utilise and disclose your personal data for the following purposes:
i. Providing Medical Services For Your Treatment
This includes the provision of inpatient and outpatient medical treatment, diagnostics, healthcare and allied healthcare services; and clinical trials. It includes follow-ups, and continuity of care throughout your continuum of care and covers all other services including but not limited to customer services, concierge services made available by us. We may also use your personal data should you choose to participate in suitable care programmes, or relevant clinical trials or research studies.
ii. Communication with Doctors, Appointed Third-Party Personnel Who Are Involved in Your Care
This includes the making of appointments, bookings, admissions and transfers with other healthcare providers for medical treatment and healthcare purposes only.
iii. Communication with Insurance Companies and Third-Party Administrators For Your Treatment and Care
This includes the administration of claims, reimbursement of claims and other related services through insurers and third-party administrators and payors for medical treatment and healthcare services provided to you.
iv. Communication with Government Bodies; e.g., Medisave Board, NEHR On Your Visits
This includes the sharing of medical records with other health care providers for your medical treatment and health care purposes, where required or permitted by law, including but not limited to, by way of Medisave and the National Electronic Health Record (NEHR) system. This system facilitates the sharing of health information across the Singapore healthcare ecosystem.
v. Administration and Facilitation of Payments On Services and Products, Including Verification of Credit Card Payments
This includes due diligence checks and credit checks and the verification of identity to facilitate payment
vi. Disclosure to Any Third-Party, with Compliance to Legal Requirements, Orders, Directions or Request From Any Court, Authority or Government Bodies Within or Outside Singapore
This includes management and financial reporting, risk management reporting, audits and other legal requirements so that we comply with court, government bodies within and outside of Singapore.
We take patient confidentiality very seriously. To ensure that we take all necessary precautions to safeguard your personal data from unauthorised access, collection, use, disclosure and modification, we have put in place appropriate administrative processes and information technology such as up-to-date anti-virus protection, data and system encryption to limit access to any personal data we collect and retain.
Retention of Data
We would like to assure you that your personal data will be only retained in accordance with the Ministry of Health’s guidelines on the retention of patient data. We will do periodic reviews to determine if the data is required and will only retain it as long as the purpose for which it was collected remains for any other legal or business purposes.
It is your obligation to ensure that all personal data submitted to us is complete, accurate, true and correct.
As part of our efforts to ensure that we properly manage, protect and process your personal data, we will be reviewing our policies, procedures and processes from time to time and reserve the right to amend this Data Protection Statement at our discretion.
If you have any questions or concerns on our personal data protection policies and practices, please contact:
The Data Protection Officer
Icon Cancer Centre
1 Farrer Park Station Rd,
#09-13 to 20 Farrer Park Medical Centre